RETURNS + EXCHANGES

If for any reason you do not love your purchase, please contact us at 91andcodesigns@gmail.com with the item in its original condition within 14 BUSINESS DAYS (business days that we are open, which is Tues-Sat) PLEASE NOTE: This is calculated from the day mail is received via tracking updates OR from day you purchased if in store, not the day you pick up.

If you return is accepted, returns are for STORE CREDIT ONLY, less the shipping costs as all shipping costs are non-refundable. Please read below to make sure your items match the conditions of which to be able to return your item(s).

Merchandise MUST be returned in its original condition (UNWORN, UNWASHED, UNALTERED) with ALL TAGS ATTACHED (NO EXCEPTIONS!) Items sent back with make up, stains, deodorant stains, pet hair, damage, cuts from self-attempted sewing/fixing, washed, or with smoke smell will NOT be accepted. RECEIPTS ARE REQUIRED FOR RETURNS - we MUST have a receipt or purchase ID # in order to process your return.

Please note that returns will need to be sent to the following address: [4017 Preston Rd. Newton, GA 39870]

You can always contact us for any return question at 91andcodesigns@gmail.com.

If you have read the return policy in its entirely and are still unsure if your item is eligible, please email 91andcodesigns@gmail.com with any questions!

WE RESERVE THE RIGHTS TO REFUSE ANY RETURNS RECEIVED 14 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY. SO PLEASE BE SURE TO READ THE POLICY IN ITS ENTIRETY.

WE ARE NOT RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. WE ARE NOT RESPONSIBLE FOR THEFT ONCE THE PACKAGE HAS LEFT OUR STORE AND TRACKING SHOWS IT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST, BUT ARE NOT RESPONSIBLE. CLAIMS MUST BE FILED WITH THE CARRIER IF THE CARRIER IS AT FAULT, WHICH USUALLY IS A 30 DAY REQUIRED WAITING PERIOD.

UNDELIVERABLE PACKAGES:
*Packages that have been returned to us a "UNDELIVERABLE" are subject to re-shipping at buyer's expense and initial shipping charges are non-refundable.*

DAMAGED, DEFECTIVE, OR WRONG ITEM(S):
We inspect and sign for all items that go out since we are a small business and want to ensure quality control. However, should you receive a damaged, defective or wrong item(s), please contact us within 48 hours of receiving your items at 91andcodesigns@gmail.com so that we can fix the issue! If the item is damaged, YOU MUST SEND PHOTOS WITHIN *****2***** DAYS OF THE ITEM BEING RECEIVED FOR US TO ACCEPT.

Any other questions? Please email us at 91andcodesigns@gmail.com. and we will do our best to answer your questions within 24 hours during our regular business hours of Tues-Fri 10am-6pm and Sat 10am-2pm. Please remember management employees with email access may not be available between Sat-Mon so please be patient with us during those times. Thank you!

CUSTOM ORDERS:
ALL CUSTOM ORDERS MUST BE PREPAID -- otherwise your item(s) will NOT be made. Invoice MUST be paid within 24 hours for orders to be submitted.

All custom orders have a minimum turnaround time of 7 BUSINESS DAYS unless otherwise stated. We are generally able to complete orders in a shorter time period, but it depends on the item in question. Please understand that we are a small business and may have other orders ahead of yours. If we are still within our specified TAT, please refrain from messaging us on order updates.

Changes made AFTER your order is completed when the item is satisfactory or not damaged may result in you being charged for a second item. We work hard to make our items and custom items are specialty designs and thoroughly discussed before being made. Any changes made afterward are susceptible to being charged for.